Returns

Return Policy

We’ve Got Your Back!

At Groove Crate, we stand behind the quality of our vinyl storage solutions. If you’re not completely satisfied with your purchase, we’re here to make it right. Below is our hassle-free return policy to ensure your experience remains smooth and stress-free.

What’s Covered by Our Return Policy?

We accept returns for the following reasons:

• Change of Mind: If you decide the product isn’t right for you.

• Damaged or Defective Products: If your Groove Crate arrives damaged or defective, we’ll provide a replacement or a full refund.

• Incorrect Item Received: If you received the wrong product, we’ll cover all costs to correct the mistake.

Return Eligibility

To qualify for a return, please ensure:

1. The item is in original condition (undamaged and unused).

2. The return request is made within 5 days of receiving your order.

3. The product is returned with its original packaging.

How to Initiate a Return

Step 1: Contact Us
Send an email to info@groovecrate.com with the following details:

• Your order number

• A brief description of the issue

• Photos (if the item is damaged or defective)

Step 2: Receive Return Instructions
Our support team will guide you through the process and provide a return shipping label if applicable.

Step 3: Send Your Item
Package the item securely and ship it back to the address provided in the instructions.

Step 4: Refund or Replacement
Once we’ve received and inspected the returned item, we’ll process your refund or ship your replacement within 5-7 business days.

Return Shipping Costs

• If the return is due to an error on our part (damaged, defective, or incorrect item), we’ll cover the return shipping costs.

• For change-of-mind returns, the customer is responsible for the return shipping fees.

Refund Processing

Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

• Please allow an additional 3-5 business days for your bank to process the refund.

Exchanges

If you’d like to exchange your Groove Crate for another item, please reach out to us at support@groovecrate.com. Exchanges follow the same process as returns.

Damaged or Defective Products

Your satisfaction is our priority! If your item arrives damaged or defective, please contact us immediately with photos of the issue. We’ll arrange a free replacement or full refund at your convenience.

Non-Returnable Items

We cannot accept returns for items that:

• Have been used or damaged due to misuse.

• Are missing key components (e.g., parts, original packaging).

Still Have Questions?

Our customer support team is here to help. Reach out to us at info@groovecrate.com or fill out the contact form on our website. We’ll respond within 24-48 hours.