Frequently asked questions

Categories:

1. Product Information

2. Ordering and Payment

3. Shipping and Delivery

4. Returns and Refunds

5. Customer Support

1. Product Information

Q: What makes Groove Crate unique?
A: Groove Crate provides foldable and stackable crates specifically designed for vinyl record storage. With durable materials and an easy assembly process, Groove Crate offers an optimal solution for preserving your vinyl collection. The crates are built to hold 12-inch records, protecting them from damage while making your collection easy to organize.

Q: Are Groove Crates stackable?
A: Yes, Groove Crates are stackable, allowing for efficient use of space. You can stack multiple crates to create a compact, organized vinyl storage system that can be easily expanded as your collection grows.

Q: How many records can each Groove Crate hold?
A: Each Groove Crate is designed to hold approximately 80-100 records, depending on the thickness of the records and sleeves.

Q: Is assembly required?
A: No, assembly is required, simply unfold the crate to start storing your records.

2. Ordering and Payment

Q: How can I place an order?
A: Orders can be placed directly on our website, groovecrate.com. Simply add your chosen items to the cart and proceed to checkout.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and select digital wallets to make purchasing as convenient as possible.

Q: Is my payment information secure?
A: Absolutely. We use advanced encryption and secure payment gateways to ensure your payment details are fully protected.

3. Shipping and Delivery

Q: How long does shipping take?
A: Standard shipping usually takes 5-7 business days within North America. Once your order is shipped, we’ll provide tracking information to keep you updated on delivery progress.

Q: Do you ship internationally?
A: We do not offer international shipping outside of North America.

Q: Can I track my order?
A: Yes, once your order has shipped, we’ll send a tracking link to your email so you can monitor its progress.

4. Returns and Refunds

Q: What is your return policy?
A: If you’re not completely satisfied with your Groove Crate, we offer a 5-day return policy for a full refund. The item must be in original condition, and you’ll be responsible for return shipping.

Q: How do I initiate a return?
A: To start a return, contact our customer support team at info@groovecrate.com. We’ll guide you through the process and provide any necessary instructions.

Q: When will I receive my refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item. We’ll notify you once the refund has been issued.

5. Customer Support

Q: How can I contact Groove Crate if I have more questions?
A: Our customer support team is here to help! You can reach us by email at support@groovecrate.com or by filling out the contact form on our website. We aim to respond within 24-48 hours.

Q: What should I do if I have issues with my order?
A: For any issues with your order, please contact us immediately. We’re committed to resolving any problems as quickly as possible to ensure your satisfaction.